Lyft Fosters Driver and Rider Community with New Hub Space

Lyft users can come together and share concerns or just catch up over coffee

You’re likely tired of throwing an email into the void whenever you need help; believe it or not, Lyft feels the same way. That’s why Lyft has brought their sharing economy to the physical world with a new space on Western Ave. It’s just another way Lyft is laser-focused on their community, and they wouldn’t have it any other way.

Lyft recently began offering service from Sea-Tac airport, giving riders another alternative to cabs, as well as making the journey more affordable with Lyft Line, a service that matches you up with other riders headed your way for up to sixty percent less than a solo ride. What else is the company up to in Seattle?

Just this week we opened our driver facing support office, The Hub, at 1012 Western Ave. We’ve dreamt of opening an office for drivers ever since Lyft Seattle launched. We’ve had a team on the ground getting us established and we’re proud to make this touchpoint available to our community.

So drivers have their own clubhouse so to speak. What kind of support can they get here to help them be more successful drivers?

We already offer orientation “welcome” sessions to new drivers and will now offer a series of educational events where experienced drivers share their best tips and tricks for delivering a great ride experience. During driver office hours, our most seasoned drivers will dole out advice, like how to delight passengers and maximize tips by doing little things such as having multiple car chargers available.

Who is at The Hub on a regular basis from Lyft, and what sort of issues can they help drivers with?

Our team of Community Associates is equipped to onboard new drivers, answer questions about the app or their account, and provide general information about driving in our awesome city. Drivers, and passengers alike, who appreciate a more personal touch are welcome to stop by and see us. Now that the big day’s here, we can’t wait to share it with our community!

And the space is also open for drivers when they just need a break from the road?

It sure is! We always love it when drivers come in just to say hi. They’ll be able to fill up on coffee, and relax and catch up with fellow drivers in a comfortable new space. Our giant candy jars stocked with Starburst—and discounts at Spring Thyme Bakeshop next door—are always a hit too! We know drivers work hard for our passengers, and this is just our small way of saying, “we appreciate you.”

What about Lyft riders? Is The Hub open to them too?

Absolutely! We love hearing from our passengers — especially when they share photos having fun riding with Lyft.

And besides The Hub, you opened a new engineering office as well?

We mean business in Seattle. The Hub is part of our larger investment in our presence in the local community, and we’re making big bets when it comes to tech talent. Our new engineering office opened just over a month ago to hire more than 70 engineers to help us solve the world’s biggest ridesharing challenges.

New Lyft passengers can enjoy a $50 credit here or by entering the code HELLOSEATTLE directly in the app.


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