pearl jam.gif
Given to crash.
Heaven have mercy on the man, woman, and automated ticketing system that comes between a Pearl Jam fan and their pre-sale tickets.

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Is Someone Sabotaging Pearl Jam's Ten Club?

pearl jam.gif
Given to crash.
Heaven have mercy on the man, woman, and automated ticketing system that comes between a Pearl Jam fan and their pre-sale tickets.

All hell has broken loose (I don't know that I'm overstating that) in Pearl Jam Fan land, with hundreds of irate fans smarting over problems related to pre-sales special to members of Pearl Jam's longstanding fan club, the Ten Club. Members trying to get tickets to the band's upcoming European tour, were frustrated by, as one commenter on Pearl Jam's web site put it: "... 3 fucking hours staring at my screen waiting for things to happen..i actually had the tickets in my cart..proceeded to payment and it said the cart was empty, too many times to mention..."

Pearl Jam had similar problems with their pre-sales in the past, so they recently enlisted a third-party vendor, CrowdSurge, to handle ticketing. But since they're having similar problems with ticketing now, a Ten Club rep posted a note to the band's web site stating that further pre-sales would be suspended, and that: "Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases."

So, who's trying to get between Pearl Jam fans and their tickets!?!? The full note from the Ten Club is after the jump.

OK, one last question: If Pearl Jam nation is going to get this huffy about being denied access to pre-sale tickets, how upset are Seattle Pearl Jam fans that the band has time to celebrate their 20th in Wisconsin, tour Canada, and book a run through Europe, but hasn't played Seattle since 2009?

Dear Ten Club Members:??

Since the ticketing site problems occurred, we have worked in conjunction with our new ticketing partners at CrowdSurge as they've investigated the reasons for Tuesday's site failure.

As most of you know, Ten Club experienced a ticketing system failure earlier this year, after which we made a decision to switch from our internal ticketing system to a successful state-of-the art ticketing company, CrowdSurge, in order to ensure that Ten Club members would have a seamless pre-sale experience.

CrowdSurge is an independent ticketing company dedicated to the highest level of service for ticket purchasers, and has handled successful ticket sales for comparable sized artists for the last three years.

Given that Tuesday's pre-sale system failure mirrored that of the Ten Club ticketing failure earlier this year -- on entirely different systems, and unrelated to server capacity -- all involved now strongly believe that there has been an act of sabotage from an outside source that has prevented fans from executing their ticket purchases. CrowdSurge and TenClub will conduct further investigation into this matter.

What this means for the current pre-sale:

If you have already successfully purchased tickets, your ticket order is complete and you do not have to await further instructions; you will have received an email confirmation from CrowdSurge. All Ten Club benefits and policies -- including wristbands for early entry -- will remain the same.

The Ten Club pre-sale has now been terminated because neither CrowdSurge nor Ten Club can conduct a successful presale within the time limits before the public on sales begin.

We have released the unsold Ten Club presale ticket inventory into the public on sale inventory, which will take place Thursday-Sunday. (Full public on sale schedule is listed below.)

We will be issuing EARLY ENTRY wristbands to eligible Ten Club members who are able to obtain Standing General Admission tickets through the official public on sale ticketing vendors.

Information on how to obtain wristbands will be sent out next week.

Note: Please know that tickets purchased through third party ticket touts will not be eligible for early entry wristbands.

 
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