In May of 2009, >"/>
An Olympia couple is suing Greyhound and their partner company Rimrock Stages after enduring a nightmarish cross-country bus ride.
But, according to a lawsuit filed last week in Western Washington federal court, Williams was treated like a second-class citizen in almost every conceivable away. The miseries he allegedly endured include:
-Not being allowed to exit the bus with other passengers during scheduled stops.
-Getting "knocked over on the bus when the driver failed to secure [his] wheelchair" and drove unsafely.
-Being "reliant upon strangers to carry his body up and down the bus stairs."
-Getting "repeatedly subjected to profanity and blame," from bus drivers for slowing down the voyage.
-And, the coup de grace, Williams claims he was refused access to a bathroom (the on-board toilet was not handicap-friendly), and subjected to a "forced to attempt to 'pee in a cup.'"
Williams and his wife understandably ditched the bus and found another way to Detroit and back. But when they called Greyhound to complain about the ordeal, they were allegedly ignored.
Last Monday -- almost two years to the day after the bus incident -- both Michael and Shirley sued Greyhound and Montana-based Rimrock Stages under the Americans With Disabilities Act. The couple claims they suffered "public humiliation" and "emotional distress" as a result of the bus drivers' "extreme, callous and outrageous conduct." They seek reimbursement for travel expenses (current cost of two tickets from Seattle to Detroit: $484) and medical costs, as well as damages "in excess of $75,000."
A Greyhound spokesperson declined to comment on the pending litigation, but said in an email that the company's goal "is make sure every Greyhound passenger has a safe and enjoyable travel experience." As for Greyhound's handling of passengers with disabilities, with 48 hours notice, they say they "can assist with boarding and de-boarding buses, luggage, transfers, stowage, and retrieval of mobility devices," during transfers, meal and rest stops, and other times "as reasonably requested."
There was no mention of whether the pee cup is complimentary or comes with an added fee.Greyhound ADA Lawsuit