Last week we told you the story of Stefan Mollman, the bar owner who was tired of getting jerked around by Chase Bank. Despite perfect credit and a history of paying on-time, Chase wouldn't let Mollman refinance his home loan. So the owner of the Central District's Twilight Exit came up with a solution: offer free dinner to anyone who canceled their account. Seattle Times columnist Danny Westneat feels his pain.
From Westneat's column on Saturday:
I was a longtime Washington Mutual customer (back when it was a "friend of the family"). When Chase took over, inertia, or maybe it was laziness, kept me hanging around.
Bad move. In the spring, Chase, for no good reason, plunged my family into a financial crisis.
Without notice, Chase froze a line of credit my wife was using to run her small housing-development business. She had a project in mid-construction. One day she had money to pay the construction crew. The next day it was gone.
She had to halt construction, lay off workers and spend two months and thousands of dollars appealing to a disinterested corporate Borg. (The loan eventually was reinstated when it was made clear that Chase, by its own contract, had no grounds to freeze it.)
No word on what Westneat's offering former Chase customers. But a free subscription seems appropriate.