"Best way to get rid of him is to try to confuse him. He came into Pasta & Co. in University Village trying to return the most expensive oil on the shelf. He approached me with overwhelming confidence, positive that I had helped him previously. I'd never seen him before, nor had I helped him. But I knew the legend of the 'Swollen Hands Man,' as we call him.
"I politely played along and followed him over to the oils. He kept saying 'Remember when you helped me purchase this oil? Remember you helped me?' I kept saying 'Ya, ya, ya.' Then I stopped him dead in his tracks and said 'No. I never helped you. And I know who you are.'
"He got really weird, asked for some Kleenex and left."